Privacy Policy

This is the privacy notice of Accolade Rosettes. In this document, "we", "our", or "us" refer to Accolade Rosettes.

Please read this policy carefully and if you have any concerns or questions please don’t hesitate to contact us.


This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Contact Details
Full name of legal entity: Elizabeth Kinnaird trading as Accolade Rosettes
Email address:
Postal address: 16 Timothy Lane, Batley, West Yorkshire, WF17 0BA, UK

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. However, if you do have a complaint we’d be grateful if you would contact us first so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at

1. The personal data we process

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

    • Identity Data includes information such as first name, last name, title, and other identifiers that you may have provided at some time.
    • Contact Data includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
    • Transaction Data includes details about payments or communications to and from you and information about products and services you have purchased from us.
    • Technical Data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
    • Usage Data includes information about how you use our website, products and services

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. An example of this is when we may aggregate usage data to assess interest in a product or service.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

2. The personal data we do not process

We DO NOT collect any Sensitive Data/special personal information about you. This is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. It also includes information about criminal convictions and offences.

We DO NOT collect any Financial Data, this includes your bank account and payment card details.

3. If you do not provide personal information we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

4. The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

4.1. Information we process because we have a contractual obligation with you

When you place an order with us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

        • Provide you with our products or services
        • Provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

4.2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business or our products and services, you provide your consent to us to process data that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at However, if you do so, you may not be able to use our website or our services further.

4.3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

        • whether the same objective could be achieved through other means
        • whether processing (or not processing) might cause you harm
        • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

        • record-keeping for the proper and necessary administration of our business
        • responding to unsolicited communication from you to which we believe you would expect a response
        • protecting and asserting the legal rights of any party
        • insuring against or obtaining professional advice that is required to manage business risk
        • protecting your interests where we believe we have a duty to do so

4.4. Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

5. Specific uses of information you provide to us

5.1. Communication

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

5.2. Providing goods or services

We use the information you provide us with to fulfill your order(s); this may include sharing your data with trusted third parties in order that your goods be delivered or for payments to be processed by debit or credit card. We use Royal Mail, Parcelforce Worldwide, Transglobal Express Ltd., UPS and Squareup International Ltd.

5.3. Improving our goods or services

We use your website usage data to improve your user experience and our products and services by the use of web analytics to find out which pages are the most popular and to research patterns within the use of our website.

5.4. Record keeping

We are required to keep certain business and financial records for the purpose of legal compliance and to resolve any disputes.

6. Use of information we collect through automated systems when you visit our website

6.1. Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways to track how you use our website.

6.2. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the pages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

7. Disclosure and sharing of your information

7.1. Data may be processed outside the European Union

Our website is hosted in the UK.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

We use at least one of the following safeguards with respect to data transferred outside the European Union:

        • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
        • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
        • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield, which requires them to provide similar protection to personal data shared between the Europe and the US.

7.2. We may share your data with trusted third party service providers

We may have to share your personal data with the parties set out below for the purposes described in section 5:

        • Delivery service providers to arrange the delivery of goods (as detailed in section 5.2.)
        • Payment service providers to process payments by credit or debit card (as detailed in section 5.2.).
        • IT and system administration service providers
        • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
        • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

These third parties are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for.

We will NOT sell or rent your personal information to third parties.

We will NOT share your personal information with third parties for commercial reasons.

8. Your legal rights

You have legal rights in relation to your personal data (these rights are detailed below in sections 8.1. – 8.6.)

If you wish to exercise any of the rights set out below, please email us at 

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

8.1. Access to your personal data

You have the right to request a copy of any of the information that that we hold about you.

After receiving the request, we will tell you when we expect to provide you with the information.

You will not have to pay a fee to access your personal information unless your request is clearly unfounded, repetitive or excessive. Where we are legally permitted to do so, we may refuse your request in these circumstances. If we refuse your request, we will tell you the reasons why.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

8.2. Correction of your personal data

You have the right to request that your information be rectified if it is inaccurate or incomplete.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

8.3. Erasure of your personal data

You have to right to request that we erase any of the information that that we hold about you.

This may limit the service we can provide to you.

8.4. Restriction of our use of your personal data

You have the right to "block" us from using your information or to limit the way in which we can process it.

8.5. Transfer of your personal data

You have the right to request that we move, copy or transfer your information.

8.6. Objection to our use of your personal data

You have the right to object to our use of your information including where we use it for our legitimate interests.

9. Other matters

9.1. Use of our website by children

If you are under 18, you may use our website only with consent from a parent or guardian

We collect data about all users of and visitors to our website regardless of age, and we anticipate that some of those users and visitors will be children.

9.2. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

9.3. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

        • to provide you with the services you have requested;
        • to comply with other law, including for the period demanded by our tax authorities;
        • to support a claim or defence in court.

9.4. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website or access our services.

9.5. Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

9.6. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

This policy was last reviewed on the 27th January 2021.