As a family business that operates from home we are confident that we can continue to produce orders safely at this time. However, we offer the following information and advice in the hope that any disruption can be kept to a minimum:
Please try to place your orders in plenty of time (minimum 4 weeks) – we’re aiming to process orders as quickly and as early as possible in the hope that if we are forced to take time off there will still be time to complete orders or to make alternative arrangements.
We don't anticipate any disruption to our suppliers at this time.
If our production schedule does become affected then we will keep everyone with pending orders informed of the situation.
Cancellation of Events
As the situation is ever changing we acknowledge that events may have to be cancelled. Items with any personalisation are made made-to-order and are therefore exempt from return and are non-refundable. However, if you have yet to receive your items at the time of cancellation then please let us know as soon as possible as we may be able to halt the progress of your order before any or all personalisation takes place; though anything that has been produced will still have to be paid for we’re willing to try to keep this expense to a minimum.
To “insure” against potential cancellations you could consider keeping any personalisation general or to a minimum so that items could still be used at future events. You could refrain from referencing the particular event/date on products e.g. just have the name of your club/organisation printed rather than adding “Spring Show 2021”.
At the moment we are aware that Royal Mail are experiencing some disruption to their services; we will check the Royal Mail Service Updates at the point of dispatch and inform you of any predicted delays.
We don't anticipate any disruption to to the courier services we use to send larger orders but if this does become an issue we will keep customers informed.